Operations Supervisor

About the job

Overview

As an Operations Supervisor, you’ll keep daily retail operations moving while guiding a team to deliver attentive customer service and strong sales. You’ll coordinate staffing, store processes, inventory, and cash-handling activities, adapting priorities as business needs change. Your impact: By keeping the team, merchandise, and store operations organized, you help customers find what they need and support a reliable shopping experience.

Duties

• Supervise shifts, assign work, coach employees, and support employee orientation, interviewing, recruiting, and training and development.
• Oversee inventory management and control, purchasing, pricing, merchandising, stocking, and retail store product knowledge.
• Monitor sales, budgets, payroll, bookkeeping, cashiering, cash handling, and point-of-sale (POS) systems.
• Support retail sales and sales management; use basic math and retail math to review transactions and operational needs.
• Resolve customer concerns, communicate priorities, and coordinate store management with clear managerial communication.

Qualifications

• Required: Supervising experience, leadership, team management, communication skills, organizational skills, and time management.
• Preferred: Retail management, operations management, operational management, store management, assistant manager experience, or retail industry sales team management experience.
• Experience with customer service, shift management, negotiation, budgeting, inventory control, POS, payroll, bookkeeping, purchasing, pricing, and cash handling is an asset.
• Retail sales, sales, sales management, cashiering, wireless sales, or grocery store experience is helpful; familiarity with multilingual or bilingual customer service and phone etiquette is also valued.
• Ability to apply math, basic math, and retail math in daily store operations.

Pay: $52,600.00 - $63,400.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person