Front Desk Associate

About the job

Pay: $14.50 per hour

Hours: 3 PM to 11 PM two days per week with potential for additional shifts on first shift/willingness to cover for call offs or needed days off for other staff.

Job description:

Overview

We are seeking a dedicated and experienced Front Desk Associate to oversee the daily operations of our front desk at a premier hotel. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for hospitality. As the Front Desk Associate, you will be responsible for ensuring that guests receive outstanding service while managing the front desk team effectively.

Responsibilities

• Supervise and train other staff to ensure high standards of customer service and hospitality are met.
• Manage daily operations of the front desk, including check-in/check-out processes, reservations, and guest inquiries.
• Handle guest complaints and resolve issues promptly to maintain guest satisfaction.
• Oversee the night audit process to ensure accurate financial reporting and compliance with hotel policies.
• Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
• Monitor phone systems and ensure efficient communication within the team and with guests.
• Contact leadership when you have questions or need assistance.
• Monitor emails and the guest messaging systems so that you can fix complaints quickly and efficently.

Requirements

• Previous experience in a front desk or hospitality management role is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse clientele.
• Familiarity with hotel management software and phone systems is advantageous.
• Ability to work flexible hours, including nights and weekends as needed.
• Excellent organizational skills and attention to detail in managing multiple tasks simultaneously.
• A positive attitude, strong work ethic, and ability to lead a team effectively in a fast-paced environment.

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Job Type: Part-time

Pay: From $14.50 per hour

Work Location: In person